Privacy Policy

Last updated: 12 June 2026 · Velrosa Lifestyle Management — A unit of One Digi Global, Lucknow, Uttar Pradesh, India

Velrosa Lifestyle Management ("Velrosa", "we", "us"), a unit of One Digi Global, respects your privacy. This policy explains what personal data we collect, why we collect it, how we protect it, and your rights under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian law. By using velrosa.in, our portals or our mobile applications (together, the "Platform"), you consent to this policy.

1. Data We Collect

• Clients: name, phone number, email, city, selected plan, payment reference details (such as UPI transaction/UTR numbers), tasks you submit, ratings and feedback you provide.
• Partner applicants and partners: name, phone, email, address, city, education and experience details, photograph, government identity document, certificates you upload, and compensation-related details.
• Technical data: login session identifiers (cookies), device push-notification tokens (if you allow notifications), and basic usage logs needed to operate the Platform securely.

We do not knowingly collect data from persons under 18 years of age. Our services are intended for adults.

2. Why We Use Your Data

• To create and manage your account, assign your dedicated manager, and deliver the services you have subscribed to.
• To share limited contact details between a client and their assigned Velrosa partner (name, phone/WhatsApp) strictly so that the service can be performed.
• To verify payments, generate reports, send service updates and notifications, and respond to your queries.
• To screen, verify and onboard partners, and to manage partner performance and compensation.
• To comply with legal obligations and protect against fraud or misuse.

3. Sharing of Data

We do not sell your personal data. Data is shared only: (a) between a client and their assigned partner to the limited extent necessary for service delivery; (b) with service providers who host or support our Platform (e.g., web hosting and push-notification infrastructure), bound by confidentiality; and (c) where required by law, court order or government authority.

4. Storage and Security

Data is stored on secured servers with access controls. Identity documents uploaded by partners are stored in protected directories not publicly accessible, and access is restricted to authorised administrators only. Sessions are protected with secure cookies. While we take reasonable security measures consistent with industry practice, no system is completely immune from risk.

5. Retention

We retain personal data for as long as your account is active and thereafter only as long as reasonably necessary for legal, accounting or dispute-resolution purposes. You may request deletion at any time (see Section 6), subject to data we are legally required to retain.

6. Your Rights (DPDP Act 2023)

• Right to access a summary of your personal data we hold.
• Right to correction of inaccurate or incomplete data.
• Right to erasure of your data once it is no longer required for the purpose it was collected.
• Right to grievance redressal, and the right to nominate another individual to exercise your rights in case of incapacity.

To exercise any right, write to us at info@velrosa.in from your registered email.

7. Cookies and Notifications

We use essential session cookies to keep you logged in to the portals. If you opt in, we store a device token to deliver push notifications about your tasks; you can withdraw this anytime from your device settings, and the token is removed from our records when it expires or is invalidated.

8. Grievance Officer

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the latest version. Continued use of the Platform after changes constitutes acceptance of the revised policy.