Terms of Service

Last updated: 12 June 2026 · Velrosa Lifestyle Management — A unit of One Digi Global, Lucknow, Uttar Pradesh, India

These Terms of Service ("Terms") govern your use of velrosa.in, our portals, mobile applications and services (together, the "Platform") provided by Velrosa Lifestyle Management, a unit of One Digi Global ("Velrosa", "we", "us"). By subscribing to or using our services, you agree to these Terms.

1. Nature of the Service

Velrosa provides remote lifestyle management and coordination services. Your dedicated Velrosa Manager coordinates tasks — such as vendor arrangements, errands, bookings, follow-ups and household or office administration — via phone, WhatsApp and our Platform. Velrosa is a coordination service. Where third-party vendors (plumbers, electricians, chefs, delivery services, transport providers etc.) perform physical work or supply goods, the contract for that work or supply is between you and that vendor. We coordinate and follow up diligently, but we do not ourselves perform such third-party work.

2. Accounts

You must provide accurate information and keep your login credentials confidential. You are responsible for activity under your account. Accounts are for individuals aged 18 or above.

3. Plans, Payments and Billing

• Services are offered on monthly subscription plans as displayed on the Platform. All prices are in Indian Rupees.
• Payments are currently made via UPI/bank transfer and verified by our team using the transaction reference (UTR) you submit. Your subscription activates upon verification and account approval.
• Purchases on your behalf are billed at actual cost with zero markup. Receipts/records are provided through your reports.
• Subscriptions are month-to-month with no lock-in.

4. Cancellation

You may cancel anytime by giving 7 days' written notice (WhatsApp or email is sufficient). Cancellation takes effect at the end of your current billing month. Refunds are governed by our Refund & Cancellation Policy.

5. Acceptable Use

You agree not to use the Platform or your manager for any unlawful purpose, harassment, or tasks that are illegal, unsafe or unethical. Velrosa may refuse any task at its discretion and may suspend or terminate accounts for misuse, abusive behaviour toward partners, or non-payment.

6. Limitation of Liability

• To the maximum extent permitted by law, Velrosa's total aggregate liability for any claim arising out of the services shall not exceed the subscription fee paid by you for the one (1) month in which the claim arose.
• Velrosa is not liable for the acts, omissions, workmanship, delays or products of third-party vendors, or for indirect, incidental or consequential losses.
• Nothing in these Terms limits liability that cannot be limited under Indian law.

7. Intellectual Property

The Platform, its content, branding, reports and software are the property of Velrosa/One Digi Global. You may not copy, reverse engineer or commercially exploit any part of the Platform.

8. Privacy

Your data is handled in accordance with our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.

10. Changes

We may revise these Terms from time to time. Material changes will be notified on the Platform. Continued use after changes constitutes acceptance.

11. Contact & Grievances